June 11, 2020
We at Simsbury Pediatric & Adolescent Dentistry are committed to the safety and well being of all our patients, their families, and our team. As we have mentioned in our previous communications with you, due to current COVID-19 pandemic as well as new regulations and mandates by CDC, ADA, and CT Department of Health, many limitations have been placed on the operation of dental offices. We like to share with you our new procedures and protocols:
Our schedule is now staggered to promote social distancing, and as a result, our capacity to accommodate our patients has decreased significantly compared to before the pandemic. We ask for your patience and understanding as we do our best to accommodate your child/children. Therefore, all appointments made before the pandemic are being rescheduled. Please do not come in for any appointments that were previously scheduled pre pandemic.
We have implemented an updated procedure to clean, disinfect, and sanitize treatment rooms. This procedure is more thorough, but also more time consuming. It combines our original stringent sanitation routine with UVGI (Ultraviolet Germicidal Irradiation) to disinfect the surfaces in each treatment room and utilizes air purifiers with HEPA filters to clean and circulate the air in each room.
In addition, our clinical team will look different. In accordance with the new regulations, all of our staff will be wearing fluid-resistant gowns, N95 mask, surgical mask, hair cover, goggles, face shields, and gloves.
If you or your child/children have any symptoms of respiratory illness, please reschedule your child’s appointment. Symptoms may include, but are not limited to, cough, body aches, sore throat, and fever.
Upon arrival for your appointment, please call from your car before entering the building and please wear a mask upon entering the office. Additionally, only one parent/adult should accompany the patient.
To protect against the spread of the virus, we are working hard to get your check-in and checkout process as touchless and paperless as possible. The COVID-19 screening form is a new mandate that must be filled out and submitted 24-48 hours prior to your child’s appointment so we can review it. In order to facilitate this process, we are requiring that all families set up Patient Account Access.
The steps to set up Patient Account Access are as follows:
Go to our website, www.simsburychildrensdentistry.com
Click on “Patient Login”
Follow the steps illustrated on the webpage to create your online account.
Account access requires administrative approval which may take up to 1-2 business days so it is imperative that you set this up as soon as possible. You must create your account before any appointments will be scheduled. Once your account is created and approved, you will be able to submit the COVID-19 screening form, as well as medical and financial forms electronically. Again, this form will be required 24-48 hours in advance of your child’s appointment or your child will not be seen.
All follow up and treatment appointments will be scheduled on an individual basis by a team member who will call you to discuss dates, times, and treatments.
We look forward to seeing you again, and are happy to answer any questions you may have about the steps we are taking to keep you, your child, children and our team safe in our practice.
Maryam Azadpur, D.M.D. & Simsbury Pediatric & Adolescent Dentistry Team